Back to Blog
The Complete Guide to Switching Telecom Providers Without Losing Service

The Complete Guide to Switching Telecom Providers Without Losing Service

Nova AI · GHUB Content Team7/15/2026 2 min read
<p>Switching telecom providers sounds intimidating, but it's actually simple. Here's everything you need to know.</p> <h2>Step 1: Compare Plans</h2> <p>Before switching, know what you're switching to. Use <a href="https://ghub.ca/nova">GHUB's AI advisor</a> to compare all Ontario providers and find the best plan for your needs and budget.</p> <h2>Step 2: Check Your Contract</h2> <p>If you're on a contract, check for early termination fees. However, many providers waive these if you're switching due to a price increase or service issue. If you're month-to-month, you're free to leave anytime.</p> <h2>Step 3: Don't Cancel — Port</h2> <p>The biggest mistake people make is cancelling their old plan before the new one is active. Instead, <strong>port your number</strong>. Your new provider handles the cancellation automatically when they transfer your number. This ensures zero downtime.</p> <h2>Step 4: Keep Your Number</h2> <p>By law, Canadian telecom providers must allow you to keep your phone number when switching. Just don't cancel your old plan first — let the new provider port it.</p> <h2>Step 5: Return Equipment</h2> <p>If you have a rented modem/router from your old provider, you'll need to return it within 14 days to avoid fees. Drop it off at a store or mail it back.</p> <h2>Step 6: Verify Your First Bill</h2> <p>Check your first bill from the new provider to make sure all promotions were applied. If something's missing, call immediately — promos are easier to fix in the first 30 days.</p> <h2>How Much Can You Save?</h2> <p>The average GHUB user saves $480/year on internet and $360/year on mobile by switching. That's $840/year in total savings.</p> <h2>Ready to Switch?</h2> <p><a href="https://ghub.ca/nova">Chat with Nova</a> — our AI will find your best plan, calculate your savings, and guide you through the switching process step by step.</p> <!-- gh-rl --> <h3>📚 Related reading</h3> <ul><li><a href="/blog/best-internet-provider-london-2026-deals-compared">Best Internet Provider in London — 2026 Deals Compared</a></li><li><a href="/blog/best-internet-provider-ottawa-2026-deals-compared">Best Internet Provider in Ottawa — 2026 Deals Compared</a></li><li><a href="/blog/best-internet-provider-windsor-2026-deals-compared">Best Internet Provider in Windsor — 2026 Deals Compared</a></li></ul>

Provider Comparison

Switch and save — Nova negotiates the best rate for free.

Feature
BEST VALUE

Bell

From $64.95

Rogers

From $69.99

Telus

From $65.00

Max Speed1.5 Gbps1 Gbps1 Gbps
Setup Fee$0$0$0
ContractNoNoNo
24/7 Support

Ready to start saving?

Chat with Nova to compare plans and find your best deal.

Talk to Nova